Platinum Racing Products is dedicated to providing our customers with the best experience possible, so if you need quick help... why not view our frequently asked questions below for a quick solution. If you can not find the answers you are looking for, please send us an email at firstname.lastname@example.org
Q. Which countries do you ship to?
A. Platinum Racing Products ships worldwide via DHL express and soon we will be using many other couriers in order to give our customers a larger range of options to suit their shipping needs.
Q. What does my shipping seem so high?
A. If you feel a calculated shipping rate is a bit off, contact us at email@example.com and we will investigate to ensure you have the most accurate quote possible. Please be advised that all our rates do include a small, yet essential packaging and handling fee.
Q. Why is my shipping quote NOT being calculated upon checkout?
A. The biggest culprit with failed shipping quotes on our site is CITY and POSTCODE not being entered correctly. Often customers make the mistake of placing a suburb name into the "City area" when filling in their shipping details. Please take the time to carefully review your shipping information, otherwise please send us an email at firstname.lastname@example.org and we will help you get an accurate shipping quote.
Q. Why is my order taking so long to be shipped?
A. We apologize in advance for any orders that may have delays, most of our products go out the door rather quickly unless it is a custom ordered product or if there is a shortage of supplies or materials. We always endeavour to contact other suppliers and sometimes even pay extra money out of pocket to speed up customer order process, but sometimes things are just not there. Currently there are some GLOBAL SHORTAGES with certain products, some sensors and ARP hardware are the most effected. There are also extended lead times on fabricated products such as custom intercoolers and intake manifolds from Manufacturers such as Plazmaman and Hypertune.
Q. Do you offer local pickup?
A. Yes, local pickup is an option between 10am and 4pm, Monday to Friday from our warehouse in Tuggerah NSW, Australia (full address will be automatically given to you via email and text once the order has been processed and marked as ready for pickup).
Q. Do I have to pay import duties and taxes? (International Customers)
A. While we endeavour to pass on all relevant information when it comes to duties and taxes, it is the customer's responsibility to confirm if any additional charges will be charged upon importing goods to their respective country.
PLACING AN ORDER
Q. Where is the notes section?
A. Placing added notes to your order is essential in helping us pick and pack the correct products for your order. The notes area' can be found in your CART, which is located along the main tab at the top right hand side of the page. Simply click the cart button if you are not already in your cart, and the notes section will be there along side your cart information. Enter any special notes into it and we will read them as we process your order.
Q. Why is this product out of stock?
A. Most of our products are kept in stock, if you happen to notice a listing as out of stock, it may be a technical issue so please contact us at email@example.com and we will endeavour to find a solution for you.
Q. Do you offer vehicle sponsorships?
A. We sure do, however we have a strict criteria that must be met prior to offering any form of sponsorship. You MUST have a large social media following and show us you have the initiative, reach and financial ability to promote Platinum Racing Products. Sponsorships are offered in 3 different forms based on what you have to offer. Any form of sponsorship starts with a small discount on the basis you have the means to promote PRP. Once we see you making efforts to push the brand we will reward you by upgrading your sponsorship to include certain products. If you have a podium level vehicle that could use PRP Products and competes in any form of trophy winning motorsport, we want to hear about it!